Beyond Key expands Microsoft 365 modernization push for Copilot readiness

Beyond Key is deepening its Digital Employee Experience practice to help enterprises clean up SharePoint, intranets and Microsoft 365 environments so Copilot and other AI tools can work from better-organized content. The effort targets workplace friction that can undercut productivity, onboarding and the return on Microsoft 365 investments.

Why it matters: - Microsoft 365 Copilot depends on the quality of the underlying workplace environment, including SharePoint, Teams and OneDrive. - Aging intranets, duplicate sites, inconsistent permissions and scattered content can limit AI usefulness and surface the wrong information to employees. - Beyond Key is positioning digital workplace cleanup as a business issue tied to productivity, onboarding, support costs and retention.

What happened: - Beyond Key said it is expanding its Digital Employee Experience practice to help enterprises modernize Microsoft 365 workplaces for the AI era. - The Chicago-based Microsoft Solutions Partner has more than 20 years of experience in digital transformation. - The work focuses first on SharePoint and the intranet, which Beyond Key says are often the weakest links in Copilot readiness. - The company said it is growing the practice across the US, Australia and other markets.

The details: - Beyond Key starts engagements by mapping where employees are actually getting stuck inside Microsoft 365. - The assessment covers the intranet homepage, site architecture, content and permissions. - The modernization work includes turning legacy intranets into a single front door for news, tools and knowledge. - The company also consolidates sprawling SharePoint sites and duplicate content so employees and Copilot have one version of the truth. - Beyond Key cleans up permissions and governance so people and AI only surface information they should see. - The practice automates repetitive steps with Power Platform, including approvals and HR requests. - Beyond Key standardizes access across Microsoft 365 so employees get a consistent experience on laptops, phones and tablets. - The company sets up ongoing measurement so digital employee experience can be tracked quarter over quarter. - Beyond Key said it prioritizes fixes employees will feel first, rather than delaying visible progress for months. - Beyond Key has more than 350 Microsoft-certified professionals. - The company designs, builds and modernizes SharePoint intranets, automates work with Power Platform and prepares Microsoft 365 environments for Copilot.

Between the lines: - The message is that AI rollout problems often reflect old workplace clutter, not AI itself. - Beyond Key is reframing intranet and SharePoint cleanup as infrastructure for AI adoption, not just an IT maintenance project. - The company is also trying to turn employee experience into a measurable operating metric for leadership. - Milin Dholakia, chief operating officer at Beyond Key, said many companies ask why Copilot is not delivering expected ROI because their SharePoint and intranet environments were not ready for it. - Dholakia said AI cannot deliver clarity on top of a cluttered digital workplace. - Dholakia said Beyond Key’s role is to get Microsoft 365 out of employees’ way so people and AI can find what they need and keep working. - Gartner is cited in the release as saying 80% of organizations rushed to pilot or plan Copilot to reduce digital friction.

What's next: - Beyond Key said it will continue expanding its Digital Employee Experience practice in additional markets. - The company expects cleaner Microsoft 365 environments to help organizations improve measurable outcomes from Microsoft 365 and Copilot investments. - Leadership is likely to judge the work by whether it reduces friction, support demand and time lost to duplicate or hard-to-find content.

The bottom line: - Beyond Key is betting that Copilot success starts with fixing SharePoint, intranets and permissions before adding more AI.